Return Policy
Download the Credit Request Form
PhysioAdvisor offers you the option to return an item for a refund or a swap for size. The rules for returning an item are as follows and must be strictly adhered to:
- Must not be used – only tried on for size (for example – at a shoe store, you cannot buy a pair of shoes and walk in them for a day and then take them back – the same rule applies for our goods! We will NOT refund for used items!). Items must not be soiled worn or damaged. Braces etc which have been tried on for size will be fine, however, wearing an item even for short periods of time may result in stains, marks, damages and occasionally smells which will render the item unfit for re-sale. Items which do not meet the above criteria may be ineligible for a refund.
- You must also return the packaging as well as the item itself. Pack the packaging with care. It is needed for reselling. All original packaging must be returned undamaged. When sending items back for return it is essential to ensure they are packaged so as not to damage any part of the item. Items returned with damaged packaging may incur penalties of up to 20% of the total cost of the product (before GST) not being refunded.
- You will pay the return postage.
- For swap for size, you must also pay the postage for the replacement items (ideally via a pre-paid post satchel – this will usually be a similar amount to the original shipping charge). Please include a pre-paid post satchel when returning your item. For larger items that will not fit in a pre-paid post satchel, credit card details will be required for the return postage fee. PhysioAdvisor will pay for postage only on items where our records show that the item has been picked, invoiced or despatched incorrectly. PhysioAdvisor will not refund the postage costs if our system shows the order to be picked, invoiced and despatched correctly.
- 30 day time limit – No returns, exchanges, or faulty item credits will be accepted after 30 days from the time of issue.
- A Credit Request Form must be filled out in full, signed and attached to the goods being returned along with a copy of the invoice (as proof of purchase). Failure to do this will result in delays before any item can be refunded and may void the credit request.
- You are responsible for ensuring the item is delivered to our suppliers address as outlined below. We recommend you use registered post when returning your item. This is important to ensure your item is trackable, as regular post may occassionally lose mail. We will not be held responsible if your item does not arrive at our supplier.
Deliver directly to: Returns & Exchanges, PhysioAdvisor, Sportstek, PO Box 576, Hornsby, NSW, 1630, Australia.
This policy applies to any item purchased from PhysioAdvisor.
Faulty items
All goods returned as faulty will be inspected for a manufacturing defect. If deemed faulty, a repair, refund or exchange will be given. We will refund the product provided you have proof of purchase, without this we can only offer exchanges for the same product. Shipping will not be refunded unless the goods were sent in error. If you have any queries please contact us.
What to return
- All of the product and its parts
- All of the packaging
- A copy of the invoice / receipt
- A completed and signed copy of the Credit Request Form
- Your contact details
Returns postal address
Returns & Exchanges, PhysioAdvisor, Sportstek, PO Box 576, Hornsby, NSW, 1630, Australia.
Terms & Conditions
Please read the following Terms and Conditions before using this website. By using this website, you have agreed to the terms and conditions outlined below. If you do not agree to all of the terms and conditions do not use this site or our services. Please note, PhysioAdvisor reserves the right to revise, update or amend the terms and conditions at any stage in the future. When you visit this website you will be bound by the terms and conditions in force at that time, you should therefore read the terms and conditions each time you visit this website.
1) This website is a source of general information and education for health professionals and individuals who may, or may not, suffer from injury. PhysioAdvisor, www.physioadvisor.com and its staff (hereon collectively referred to as PA) do not make any warranties or guarantees of any kind, express or implied, relating to the content or services of this website, including that the information contained within this website or services provided by PA are accurate, complete, timely or reliable, and are not responsible for any errors or omissions, or for the results obtained from the use of such information or services. Users of this information or our services should confirm its accuracy, appropriateness and applicability with other sources. The site and content are provided on an ‘as is’ basis.
2) Information contained within this site and services provided by PA can at no time replace the expertise of a qualified professional in a clinical setting. Never disregard or delay in seeking medical advice because of any information contained within this website or obtained through use of PA’s services. The content of this website and information obtained through use of PA’s services are provided for information only and are not intended to be used or relied upon for diagnosis or treatment or as a substitute for consultation with any health professional, doctor, physiotherapist or specialist. PA is not intended to and should not be used to issue or determine the suitability of any medication.
3) PA recommends seeking professional advice in person before embarking on any form of treatment, self-treatment or online consultation service (including PA’s Online Physiotherapy Consultations). If you have sustained an injury or have a medical condition, you should promptly seek appropriate medical advice from your doctor. If you think you have a medical emergency contact your doctor or emergency health service immediately. This website and our services (including PA’s Online Physiotherapy Consultations) should not be used if you are pregnant, have undergone a surgical procedure for your condition, have a medical emergency or medical condition.
4) PA, its content and services, may contain or direct you to health or medical related materials which you might find sexually explicit or offensive. If you do not want to view or may be offended by such material, do not use PA or our site.
5) PA does not give any warranty, express or implied or any other assurance as to the gains to be made by using this site or our services. Visitors use this site and our services at their own risk.
6) To the full extent permitted by law, PA disclaims any and all warranties, express or implied, regarding merchantability or fitness for any particular purpose for any product or service contained or referred to on this website and/or linked sites. PA will not be liable to you for delays to, interruptions of or cessation of the service provided in the website, or linked sites whether caused through negligence of PA, or independent contractors, or through any other cause.
7) Not all conditions and treatment modalities are described on this website. Medical conditions outside the realm of musculoskeletal physiotherapy are generally not described in this website. The opinions and methods of diagnosis and treatment change inevitably and rapidly as new information becomes available, and therefore the information in this website does not necessarily represent the most accurate or current thoughts or methods.
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10) To the fullest extent permitted by the law, PA will not be liable for any direct, indirect, consequential, incidental, special, exemplary, or other damages of any kind recognised by law, loss, injury or injury aggravation to persons (of whatever nature including loss of business, income or other profits) and however arising including through breach of statutory duty, breach of contract, law of negligence or tort generally, or by the user’s reliance, acting, or failing to act on any statements, information, likely cause of symptoms, or advice contained within this website or via use of PA’s services (including Online Physiotherapy Consultations) or by the user’s acquiring or using, or inability to acquire or use any service or product contained or referred to on this website and/or linked sites, or otherwise.
11) Limitation of liability – Clause 10 may not apply to you in jurisdictions in which limitations on or exclusions of warranties or liabilities are not permitted by law. To the full extent permitted by law, PA’s liability for any implied warranty or condition is limited at the choice of PA, to one or more of the following:
a) If the breach of an implied warranty or condition relates to services:
(i) the supply of the services again; or
(ii) the payment of the cost of having the services supplied again; and
b) if the breach of an implied warranty or condition relates to goods:
(iii) the replacement of the goods or the supply of equivalent goods;
(iv) the repair of such goods; or
(v) the payment of the cost of replacing the goods or acquiring equivalent goods, or having the goods repaired.
12) PA is not responsible for the content of external websites, links or for the results obtained by seeing a health professional, doctor, physiotherapist or specialist recommended or not recommended from this website.
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a) the website, or the server that makes the website available on the world wide web are free of software viruses;
b) the functions contained in any software contained on the website or any other product or service provided by PA will operate uninterrupted or are error-free; and
c) errors and defects in the website, or any other product or service provided by PA will be corrected.
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18) You acknowledge and agree to be bound by our Privacy Policy, Return Policy and Shipping Policy. You acknowledge and agree that PhysioAdvisor Memberships are for individual use only (unless otherwise stated in our Membership Terms and Conditions) and that no refund will be provided for PhysioAdvisor Memberships or Online Physiotherapy Consultations. You acknowledge that PhysioAdvisor reserves the right to refuse or cancel Find a Physio clinic listings at any time.
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20) You acknowledge and agree to be bound by our Membership Terms and Conditions and Online Physiotherapy Consultation Terms and Conditions.
21) PA is governed by Victorian Law in Australia. By accessing this website, you agree to be bound by law in Victoria, Australia, in relation to all matters resulting from or related to the use of this website without giving effect to any principles of conflicts of law. If any of these terms and conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
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