Shipping Policy
Updated:
PhysioAdvisor is based in Australia and has Flat Rate Shipping:
- Australia – $11.00 (AUD) – Any order size
- International – $79.00 (AUD)*
We utilise both couriers and Australia Post to send your goods in the fastest way possible.
Please note there are no shipping fees for membership or online physiotherapy consultation purchases.
Delivery Times
Please note that your order will be processed within 24 hours from the first weekday (Mon – Fri). Whilst we endeavour to send your goods quickly, we do not guarantee overnight delivery. Most orders within Australia arrive within 2 – 7 business days. Please allow up to 10 business days for your order to arrive.
For international orders (Outside Australia), delivery may be slightly longer. Most international orders to major cities arrive within 3 – 7 business days. Please allow up to 14 business days for your order to arrive.
If goods are not in stock, there may be a delay in delivery. You will be notified if this is the case.
Some international orders may also experience further delays due to factors outside of our control such as time in customs (if applicable).
International Shipping
*Some larger items may have greater shipping charges for international customers (and in rare cases, usually where items are > 20kg may not be able to be sent). You will be contacted directly if this is the case to ensure you wish to proceed with your purchase. If you do not wish to proceed with your purchase, a full refund will be issued.
**Please note that while we can not guarantee tracking of all international orders, our premium Express Courier International service for all international orders provides urgent parcel delivery with end-to-end tracking and signed delivery for most destinations.